Frequently Asked Questions

BELOW YOU CAN FIND A LIST OF THE MOST COMMON QUESTIONS OUR CUSTOMERS ASK BEFORE AND AFTER THEIR PURCHASE.

1. What’s the process for making breastmilk jewellery?

Once we receive your breastmilk, it’s carefully preserved using a specialised, non-yellowing formula to ensure it remains clear and vibrant. We then create your custom piece by embedding the preserved milk within the chosen jewellery design. Each item is hand-finished to reflect the special nature of your journey.

2. How should I care for my breastmilk jewellery?

Our jewellery is designed to be durable, but to keep it looking its best, avoid exposure to harsh chemicals, heat, and prolonged water contact. It’s ideal to remove your jewellery before swimming,
showering, or using perfumes and lotions as per our care guide to ensure longevity.

3. Will my jewellery yellow over time?

No, we use a specially developed, non-yellowing formula that helps keep your piece as clear and vibrant as the day it was created. we do recommended following jewellery care to protect the inclusions of your jewellery.

4. How much breastmilk do I need to send?

We only need a small amount of breastmilk—around 5-10 ml (one to two teaspoons) is typically enough for each piece. We can work off as little as 2mls if required.

5. What’s the best way to send my breastmilk?

After you place your order, we’ll send you a collection kit with step-by-step instructions on safely packaging and posting your breastmilk to us. Each package is handled with care and respect to preserve your precious memories.

6. How long does it take to receive my jewellery?

Once we receive your breastmilk, our process generally takes 6-8 weeks. We’ll keep you updated along the way so you know when to expect your piece. If you need it sooner, reach out, and we’ll do our best to accommodate. During sales or peak times this process may take a little longer.

7. Do you offer refunds or returns?

Due to the custom nature of breastmilk jewellery, we’re unable to offer refunds or returns. However, we stand by the quality of our work, and if you experience any issues with your piece, please contact us so we can help.

8. Can I order jewellery with more than one type of inclusion?

Yes! We can incorporate other meaningful materials like a lock of hair, placenta powder, or even an umbilical cord piece. Each inclusion is carefully preserved and added to your jewellery to create a truly personalised keepsake. Email us before purchase if you would like to add these in.

9. Can I use old milk, spoiled or expired frozen milk?

Yes, expired frozen or spoiled milk is totally fine. There is no limit on how old it can be. Spoiled, old, and otherwise considered "bad" milk is still usable. Breastmilk does not need to be fresh for use but please thaw before sending.

10. How do I determine my ring size?

Choosing the correct ring size is essential, as each piece is custom-made to order and cannot be resized after completion. We recommend using a ring sizer - available in our store or visiting a local jeweller for an accurate measurement.

Please note that it’s the customer’s responsibility to ensure the correct size is provided when ordering, as adjustments cannot be made once your ring is crafted.

No refunds, returns or exchanges will be given for incorrect size.

How to Send Your Breastmilk

We aim to make sending your breastmilk as straightforward and safe as possible. Follow these steps for a smooth process from start to finish:


1. Place Your Order

  • Once your order is confirmed, we’ll send you a collection kit with everything you need to safely send your breastmilk.


2. Prepare Your Breastmilk

  • Measure out 5-10 ml of fresh or frozen breastmilk into the leak-proof bags provided. If you already have milk in a milk storage bag, you can also send this. Please ensure it is double bagged using provided bags. Please do not send the last of your breastmilk or any other inclusion. (we can work with as little as 2 ml if needed)


3. Label Your Inclusions

  • Clearly label the container with your order number and full name. This helps us identify your order and ensure each piece is processed with the utmost care and attention.


4. Pack Carefully

  • Use the Items provided in your collection kit to securely pack the container. Please avoid using zip-lock bags to send breastmilk, as these can leak during transit. Before sealing the container in its outer bag, gently press out any excess air to prevent leaking during shipping. Then, place the securely sealed container in the protective packaging supplied.


5. Mail Your Package

  • Post your package using the instructions included in your collection kit. We recommend sending within 30 days of receiving the kit to maintain the quality of the breastmilk or other inclusions. Customers are responsible for the cost of sending their breastmilk or other inclusions to Milk & Mama. Once we receive your package, our team will handle each inclusion with care and respect.


6. What Happens Next?

  • Once we receive your breastmilk, we’ll begin the preservation and crafting process. Each custom piece is hand-created with care, and completion can take 6-8 weeks from the date we receive your inclusions. We’ll provide updates along the way, so you know when to expect your finished jewellery.


7. Shipping of Your Completed Jewellery

  • Shipping of your completed jewellery is free within Australia. For rush orders, please contact us for rates and options. We currently do not offer international shipping.


If you have any questions or need further guidance, don’t hesitate to reach out. We’re here to make your keepsake journey as smooth and reassuring as possible.

Understanding Our Metals

Our collection is made with 925 Sterling silver, recycled sterling silver and Gold filled metal.

Below you will find a breakdown of the metals we use, to help you when choosing your keepsake.

Our Metals

What is 925 sterling silver?
Fine silver is 99.9% pure silver. In this form the metal is beautiful and suffers from minimal tarnish, but it's generally too soft and malleable for many uses, including making most silver jewellery.

Instead, fine silver is alloyed with copper to create sterling silver, which is 92.5% pure silver and 7.5% base metal. This percentage of fine silver is why you will sometimes see sterling silver referred to as '925 silver' or hallmarked with a 925 stamp.

The base metal makes the silver harder, more durable and therefore much better to work with and use, but without compromising on colour. Most silver jewellery that you buy and wear will be sterling silver.

What is gold filled?
Gold Filled jewellery is not the same as gold plated jewellery. It contains 5% of solid gold, and is done by a process of heat bonding. The layer of gold is permanently bonded with heat and pressure onto the base metal (usually brass, or sterling silver). Unlike plated or “dipped" metals, Gold-filled is legally required to contain 5% or 1/20 gold by weight. This 5% is then described by the karat-age of the gold alloy. Usually made with 14k gold, gold filling is hard wearing. With reasonable care it will not peel or flake, and should last as long as solid gold jewellery. It is safe for most people with metal allergies. Excessive moisture when stored can reduce the lifetime of the piece. 

Essentially it is an affordable alternative to solid gold, and with the correct love and care, Gold-Filling should last as long as, or close to pure Gold.